Return Policy
We have a 30-Day Return Policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.
You'll also need the receipt or proof of purchase.
To start a return, you can contact us via email at:
info@UnaHermosMexicana.com
Please note that returns will need to be sent to the following address:
2448 San Diego Ave. Suite B, San Diego, CA. 92110
If your return is accepted, wait for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Feel free to contact us via email for any return-related questions.
Returnable Items
Certain types of items cannot be returned, such as ceramics.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and inform you whether the refund was approved or not.
If approved, you'll be automatically refunded via your original payment method within 10 business days.
Please remember that it can take time for your bank or credit card company to process and post the refund after business days have passed.
Since we've approved your return, please contact us via email.
